FAQ

1. Where is Lynvera Smart Hub located?

We are located at:

400 Morris Avenue,
Denville, NJ 07834,
United States.

2. Do you ship internationally?

No.
At this time, Lynvera Smart Hub ships only within the United States.

We do not offer international shipping.

3. Do you offer free shipping?

Yes.

We offer FREE SHIPPING on all orders within the United States.

There are no minimum purchase requirements.

4. How long does order processing take?

All orders are prepared and processed within:

3 to 4 business days

after payment has been successfully confirmed.

5. How long does delivery take?

Once your order has been shipped, the estimated delivery time is:

5 to 6 business days

Delivery times may vary slightly depending on your location, carrier operations, weather, and peak shipping periods.

6. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with tracking information, if available.

7. Can I cancel or change my order?

If your order has not yet been processed or shipped, please contact us immediately at:

📧 contact@lynvera.store

Once an order has been processed or shipped, it may no longer be possible to cancel or modify it.

8. What is your return policy?

We accept returns within:

7 days after you receive your order.

To be eligible for a return:

  • The item must be unused

  • The item must be in its original condition

  • The item must be in its original packaging

  • All accessories and components must be included

9. How long do I have to request an exchange?

Exchanges must be requested within:

10 days from the date you receive your order.

All exchange requests are subject to product availability.

10. How long does it take to receive my refund?

After your returned item has been received and approved, your refund will be processed within:

5 to 10 business days

Refunds are issued to the original payment method used at checkout.

11. Are there any items that cannot be returned?

Certain items may not be eligible for return due to hygiene, safety, or clearance conditions.
If an item is non-returnable, this will be clearly stated on the product page.

12. Who pays for return shipping?

Return shipping responsibilities may vary depending on the reason for the return. Please contact our support team before sending any items back.

13. What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

📧 contact@lynvera.store

Please include:

  • Your order number

  • Photos of the item and packaging

  • A brief description of the issue

Our team will assist you promptly.

14. What payment methods do you accept?

We accept secure online payments through trusted third-party payment processors available on our checkout page.

15. Is my payment information secure?

Yes.

All transactions are processed through encrypted and secure payment systems.
Lynvera Smart Hub does not store your full payment card information.

16. How can I contact customer support?

You can contact us anytime using the following:

📧 Email: contact@lynvera.store
📞 Phone: (321) 555-1133

17. How do I get help with my order?

Simply email our support team with your order number and request. Our team will assist you as soon as possible.